Help Center/Account & Billing Support

Fix checkout and subscription status issues

When a successful checkout still looks wrong

A recent checkout can remain in a pending activation state for a short time before the paid tier fully reflects in the studio.

That is why the Subscription page includes status refresh behavior after checkout success.

Fix checkout and subscription status issues

What to do first

Refresh billing status before assuming the charge or plan state is broken. If the billing account is already active, the correct next step may be the billing portal rather than another checkout attempt.

Fix checkout and subscription status issues

When to escalate

Escalate only after refresh and portal flows still leave the subscription inconsistent. That keeps genuine billing problems separate from normal activation lag.

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